What we do
- Transport leadership
- System stewardship
- Service and infrastructure delivery
- Effective relationships
- Capable organisation
Transport leadership
Queensland Transport leads the future direction and development of the transport system in Queensland.
Strategies
- Develop a strategic, long-term vision for transport
- Establish high level transport priorities and accountabilities
- Integrate policies, regulations and operating practices across local, interstate and international stakeholders
Performance indicators
Evidence that Queensland Transport:
- Has established and articulated a long term vision and set of priorities for transport in Queensland
- Plays a critical role in leading transport planning in Queensland
- Establishes and delivers a clear framework for transport planning in Queensland
System stewardship
Queensland Transport plans and manages a transport system that is sustainable, safe, efficient, and equitable.
Strategies
- Lead transport system research, analysis, modelling and forecasting to support evidence based decision making
- Manage demand by promoting smart transport options for both people and freight
- Plan and prioritise transport services and infrastructure
- Plan and manage access to, and use of, the transport system
- Promote road, rail and maritime safety
Performance indicators
- Management of congestion in urban areas
- Passenger transport service levels across Queensland
- People's transport patronage in south east Queensland
- Walking and cycling activity across Queensland
- Outcomes of freight related investment
- The level of integration of public transport services in south east Queensland
- Public accessibility to transport services and desired destinations
- The proportion of public transport services that are accessible to people who are less physically able or who have a disability
- Transport fatalities and injuries
- Community confidence in the safety and security of the transport system
- Environmental impacts of passenger and freight transport
Service and infrastructure delivery
Queensland Transport delivers and operates consistent, integrated and efficient services and infrastructure, to an agreed standard.
Strategies
- Deliver and operate services, or manage others to deliver and operate services on our behalf
- Support the South East Queensland Infrastructure Plan and Program delivery through initiatives such as TransLink and SEQ Freight Network Plan
- Deliver and operate (non-South East Queensland Infrastructure Plan and Program) infrastructure, or manage others to deliver and operate infrastructure on our behalf
Performance indicators
- Community satisfaction with public transport services
- Customer satisfaction with the quality of Queensland Transport's customer services
- The cost of delivery of Queensland Transport's customer transactions
- Efficiency and effectiveness of the delivery of transport capital infrastructure projects
Effective relationships
Queensland Transport is an organisation that develops and sustains effective relationships with stakeholders to achieve transport outcomes.
Strategies
- Share information with stakeholders
- Consult with stakeholders impacted by our decisions
- Provide relevant opportunities to stakeholders to actively participate in the achievement of transport outcomes
Performance indicators
- Evidence that Queensland Transport shares information with stakeholders, consults with them, and provides relevant opportunities to participate in the achievement of transport outcomes
Capable organisation
Queensland Transport's people, systems and processes are capable, innovative and accountable; and promote performance to achieve business outcomes.
Strategies
- Enhance the capabilities of our people
- Enhance the systems and processes that support informed decision-making and meet organisational objectives
- Enhance the governance processes that ensure the organisation is accountable and performance-based
Performance indicators
- Queensland Transport staff satisfaction and corporate health
- The capability of Queensland Transport people
- The effectiveness of Queensland Transport governance systems for accountability and performance
Last updated 15 January 2008
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