Our values
Environmental commitments
Queensland Transport is committed to supporting the environment. A list of all our environmental initiatives is available through the link above.
Service standards
Queensland Transport's standards of service apply to anyone who has dealings with the department, and also guide our staff. View our service standards through the link above.
We strive to achieve three service standards that apply across the department:
- If you phone us, you will be transferred no more than once in 95 per cent of cases.
- If we take a message by phone, we will get back to you within the next half day or at an agreed time.
- If you write to us, we will reply within 15 working days of receiving your letter or email. If we cannot answer within that time, we will send you an acknowledgement within five working days and let you know when you can expect a reply.
Last updated 30 June 2008
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